We have a fantastic opportunity for an organised and proactive administrator to join our highly regarded Court of Protection team in Bristol.
Working alongside another Administrator, you will support a large and sociable team of 22 fee-earners who provide specialist services to vulnerable clients. You will play a vital role in ensuring the smooth operation of the team by delivering high-quality administrative support, maintaining accurate records, and assisting with a range of client-related activities. This role will also offer you the chance to get involved in some fee-earner duties.
This is a full-time, hybrid role, working Monday to Friday.
Day to day, you’ll be successful in this role by:
You will provide proactive and professional support to our Lawyers and Case Managers, managing a varied workload and helping to ensure clients receive an exceptional service.
Your responsibilities will include:
- Managing incoming and outgoing post and liaising with our Facilities Management team where required.
- Collating enclosures and preparing correspondence for clients and third parties.
- Opening, closing and archiving client files.
- Maintaining accurate filing and e-filing systems, ensuring documents and records are stored securely and remain accessible.
- Supporting the maintenance of client records and in-house databases to ensure information is accurate and up to date.
- Preparing correspondence and communicating professionally with clients, service providers, local authorities and other organisations on behalf of clients.
- Organising and coordinating client visits, including preparing documentation and information packs for Deputies and fee earners.
- Assisting with the preparation of annual client reports and supporting accurate record-keeping processes.
- Processing requests relating to wills, deeds and other documents held in safe storage.
- Supporting payment administration processes and assisting with banking-related activities where required.
- Making purchases and arranging services on behalf of clients to support their daily living needs and wellbeing.
- Reviewing and managing client memberships and subscription services to ensure they continue to meet clients' needs.
- Acting as a first point of contact for clients, taking messages, arranging meetings and dealing with enquiries professionally, sensitively and efficiently.
- Providing additional administrative and secretarial support across the wider team as required, including assisting colleagues during busy periods and covering absences.
This is a busy and rewarding role that requires excellent organisational skills, attention to detail and the ability to effectively manage competing priorities while maintaining a high standard of client service.
This role is right for you if:
Previous experience within a legal environment would be advantageous but is not essential. We are keen to hear from candidates who have experience in a busy administrative, office support or customer-focused role and who have a genuine interest in building a career within the legal sector.
You will:
- Be highly organised and able to prioritise your workload effectively.
- Thrive in a fast-paced environment and remain calm under pressure.
- Demonstrate excellent attention to detail and accuracy.
- Be proactive and able to anticipate the needs of colleagues and clients.
- Have strong communication and interpersonal skills, with the confidence to interact professionally with a wide range of stakeholders.
- Be comfortable working independently while also contributing positively as part of a team.
- Take pride in delivering a high-quality support service and maintaining excellent client relationships.
- Demonstrate initiative, problem-solving abilities and a willingness to learn and develop.