Front of House Assistant Heather Test 29 May

Day to day, you’ll be successful in this role by:

Ensure excellent customer experience for our visitors and other Front of Desk responsibilities to include:

Switchboard/Reception

• Promptly and efficiently deal with telephone calls.
• Take and pass on accurate messages as required.
• Courteously greet and interact with visitors to the premises.
• Deal with any other reception or switchboard duties as required.
• Manage room and hospitality booking.

Hospitality

• Setting up meeting rooms.
• Arranging hospitality and catering.
• Supervising and assisting at events.
• Diary management and planning.

Customer Service

• Deal with any customer enquiries in a prompt and efficient manner.
• Anticipate customers’ needs and assist where possible.
• Maintain awareness of day-to-day health and safety requirements in the surrounding working area.
• Raise any health and safety concerns to the Office and Facilities Manager immediately.
• Participate in any on site health and safety audits or assessments.

Visitor Management

• Registering visitors to the premises with the correct lanyards and access pass
• Recording information accurately on to systems
• Complying to the physical security policy

Administration:

• Booking travel such as hotels, trains, and taxis for fee earners
• Assisting with stock ordering for kitchens and toilets
• Following procedures for logging all incoming deliveries to the main reception
• Carrying out pool car checks
• Producing access cards for new starters
• Starter & leaver administration
• Ad hoc administration to support the facilities team.
• Processing reprographic work for fee earner’s such as scanning and printing.

Team Collaboration 

• Supporting the facilities team to conduct tasks as and when required.
• Flexibility to adjust to different working scenarios.
• Liaising and communicating clearly with all levels of employees.

You’ll also comply with information security and all firm policies and procedures.

This role is right for you if:

• You are a professional communicator who enjoys being customer facing.
• You have strong attention to detail and an organised approach to your work.
• Experience in a front of house, facilities or reception role is essential.
• Candidates with switchboard experience will be preferred.

What we can offer you:

A career at Clarke Willmott will feel different to other law firms. We thrive on our individual differences and diversity because as a team, we are united by our shared values and mutual respect. Working with us you will feel empowered, valued and free to be yourself in a safe and supportive environment.

Our mission is to help you realise your full potential whilst maintaining a positive work-life balance. We provide a comprehensive learning and development programme and a range of wellbeing initiatives to support your career journey.

There’s no doubt we expect the best from our people and even the occasional extra mile. In return, your dedication and commitment to the continued success of the firm will be rewarded with a comprehensive range of flexible benefits.

Listen to what a few members of our team have to say about what life here at Clarke Willmott is really like, to see if it’s the right fit for you.